Refund Policy

You can cancel at any time from Plan & billing; you keep your plan until the end of the period you paid for and are not charged again.

If you are not happy with your first paid month, ask for a refund within 7 days of the first payment and we will refund it in full, provided you used no more than 10 imports. Renewals and later months are not refunded for partial use.

Orders are paid from your prepaid balance. After a parcel ships, the difference between the estimate and the real cost is credited or debited to your balance, and unavailable items are credited back.

Unused balance is refundable at any time: write to us and we refund it to the card you paid with, in full.

If an order has not been purchased from the supplier yet, or a product turns out to be unavailable, the amount for that product is refunded in full.

Every item is checked and photographed in our warehouse before it ships. If your customer receives a wrong, damaged or missing item, contact us within 14 days of delivery with photos. Depending on the case we arrange a replacement, a refund for the item or a claim with the carrier.

Shipping costs once a parcel has been handed to the carrier, customs duties and taxes charged by the destination country, orders refused or not collected by the recipient, and problems caused by an incorrect address or customs description.

Approved refunds go back to the original payment method (or your supply balance for orders) within 5–10 business days. To ask for a refund, write to us with your account email and the order number.